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General |
Games | Download/Installation
GENERAL
- Is there an age requirement to play?
- How can I be assured the games are fair?
1. Is
there an age requirement to play?
There is no age requirement
to play the games for fun.
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2. How
can I be assured the games are fair?
All games must pass testing
by engineers from Princeton University and must
undergo extensive testing for fairness and accuracy
from RealTime Gaming's Quality Assurance Department
prior to being released to the public.
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GAMES
- What
games does Real Vegas Online Casino offer?
- Where
can I find detailed instructions for the various
games you offer?
- How
do the odds for your software compare to the
odds at land-based casinos?
- I'd
like to see a record of my
game play, is this
available anywhere?
1. What
games do Real Vegas Online Casino offer?
Real Vegas Online Casino offers
one of the largest selection of games available,
including casino favorites such as Blackjack,
Baccarat, Roulette, and Craps, as well as a
wide assortment of 3 and 5 reel slots, video
poker, and a range of new network wide progressives
for Slots and Caribbean Poker. All in all, we
offer over 35 games with new updates and games
being developed on a regular basis. With such
a diverse selection, you're sure to find the
perfect casino entertainment to suite your needs.
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2. Where
can I find detailed instructions for the various
games you offer?
Detailed game play rules
and complete instructions for all our games
can be accessed by clicking the rules button available on each game from within the software.
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3. How
do the odds for your software compare to the
odds at land-based casinos?
In the United States there are 13 states
that have land based casinos. You will be
pleasantly surprised
to learn how they compare to Real Vegas Online's.
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4. I'd
like to see a record of my game play, is this
available anywhere?
Yes, complete records of
the entire game play history for your account
can be obtained by contacting customer service.
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DOWNLOAD/ INSTALLATION
- How long will it take for me to download the
games?
- I've downloaded the software
but now what do I do?
- I can't seem to find the file
that I downloaded. How can I locate it?
- What is "the Desktop"?
- How do I create an account?
- Is my account information
kept confidential?
- I keep getting a "Required
information needed" error when trying to
login. What do I do now?
- I can't remember my password.
How can I retrieve it?
- Will your software work on my
Macintosh?
- I am on AOL, can I still use
your software?
- What are the minimum system
requirements to play?
1. How
long will it take for me to download the games?
Since our software is the
fastest downloading casino package on the net,
your download wait time should be very small
no matter what speed your connection is. The
approximate download times are as follows:
- Connection Speed Approximate
Download Time
- 28.8 Modem 18 minutes
- 56k Modem 9 minutes
- DSL / Cable Modem / T1 Less than 30 seconds
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2. I've downloaded
the software but now what do I do?
You should see a file on
your desktop named "smartdownload.exe".
Simply double-click the file and follow the
installation instructions.
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3. I
can't seem to find the file that I downloaded.
How can I locate it?
If you are unable to locate
the file on your desktop, you can find it by
going to the start button and selecting "search
--> find files or folders". In the Search
field type "smartdownload.exe", make
sure that the "local drives" option
is selected in the "look in" field,
and then click "find now". After the
file is found, simply double-click it and follow
the installation instructions.
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4. What
is the "Desktop"?
Desktop is the term used
to describe the background area on your computer
monitor. When all your programs are minimized,
what you are looking at is the Desktop. You
should see icons towards the top left corner
for "My Computer," "Recycle Bin,"
and any other programs your system may have
pre-installed.
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5. How
do I create an account?
Creating an account is
quick and easy, simply double-click Real Vegas Online's
icon on your desktop and then click the "new
account" button. After filling out the
required information , click "create",
and you will be ready to log in to your new
account.
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6. Is
my account information kept confidential?
Yes. Your account information
is protected by our software's state-of-the-art
128 encryption technology and will always be
kept completely confidential.
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7. I
keep getting a "Required information needed"
error when trying to login. What do I do now?
If you have not yet created
an account, you will need to do so before you
can log in and begin playing. If you already
have an account and are getting this error,
most likely you have mistyped either your user
name or your password. First, make sure that
your caps lock key is turned off, then, double-check
the spelling of your username and retype your
password. Remember, although your username is
not case sensitive, your password is, meaning
lowercase and uppercase characters must match
your original password entry exactly. If you
are still having problems logging in after these
steps, please contact customer support and we
will be happy to help you resolve the issue.
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8. I
can't remember my password. How can I retrieve
it?
In order to retrieve a forgotten password
you will need to contact our support department
at support@realvegasonline.biz.
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9. Will
your software work on my Macintosh?
No, at this time our software
is not compatible with the Macintosh operating
system.
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10. I
am on AOL, can I still use your software?
Yes, AOL users can download
and play our software with AOL version 3.0 or
later.
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11. What
are the minimum system requirements to play?
The minimum system requirements for our software
are a Pentium 90, windows 95+, and 16mb RAM.
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